Return and Refund Policy

Goal of 100% customer satisfaction

We stand behind our products and offer a 30-day money-back guarantee because our goal is to make you 100% satisfied.

Case 1: You receive a damaged, defective or wrong product

In spite of the quality checks we do, it is possible that you receives a product that is not in the best condition. 

We guarantee for the quality of our products, however damages in transit and manual errors can happen at any stage.

To make sure that you receives the best product, we offer completely free replacements due to misprint and quality errors like the ones listed above.

Just provide us with substantial proof at support@muselot.com with photos and videos clearly showing the damage/defect along with the original packaging in which the product was received by you  with in 30 days of receiving the product. The shipping label and the customer details should be clearly visible on the pictures/video for verification.

 

We will respond within 24 hrs of reporting the case to us and shall issue a replacement for your order free of any cost.

We do not ask for the defected product to be returned back to us and hence no reverse pick-ups need to be scheduled. You can keep the old as well as the new replacement order.

When the product was never delivered to you

If the package goes missing or was lost in transit, we can resend a new package of your order at no cost or can offer a full refund (whichever option you choose).

Case 2: You are simply not satisfied with your product

If you don't like our products which was delivered to you in normal condition and want a refund, you may return the item within 30 days following the day of delivery for a full refund.

The return freight for this situation needs to be paid by you. We provide you with the address for return through email. 

We have local return services for all our apparels.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Used products or products damaged by the customer will not be eligible for refund.

You should consider using a trackable and insured shipping service. We don’t guarantee that we will receive your returned item.

Case 3: You received a wrong size/color of the apparels

When you buy apparels from us and receive a wrong size/color, simply send us the photos at support@muselot.com clearly showing that the size/color of the apparel you received is different from what you ordered.

We will simply resend your order with the right size/color.

We do not issue replacements for garments being shorter/longer than in the sizing chart if they correspond to set tolerance (+/- 1 inch).

Case 4: You request an order cancellation and ask for a full refund.

Please contact us immediately after you have placed your order and want to cancel it.

You have precisely 3 hours of time after placing your order to cancel and receive a full refund.

If 3 hours have passed, your order is already at the processing stage and we cannot refund.

Processing of the applicable refund

For any applicable refunds requested, we will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Refund not received?

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is released to your account. 

For any further queries please mail us at support@muselot.com or Contact us here. 

We typically respond with in 7 hrs on all working days from Monday to Saturday 10:00 am - 5:00 pm EST.