Shipping Policy
Insured and Trackable Shipping for all orders.
If any package is lost in transit, stuck in customs or reached damaged due to logistics mishandling, we immediately resend the order with new tracking details free of any cost as soon as we discover the issue or you report it to us.
We also offer a 30 day money-back guarantee so that you can shop at Muselot with confidence.
All orders are shipped within 24-48 hrs.
Shipping methods:
Free Insured Shipping
We offer Free and Insured trackable Shipping to United States for all orders of $19.99 and above and to rest of the world on orders of $29.99 and above.
The time it takes to deliver varies from product to product. The region specific delivery times of each products is clearly mentioned on every product page
If your cart value is less than the minimums needed for free shipping, you will be charged a small shipping fee at checkout depending upon your location. Usually this shipping fee ranges from $2.99 - $4.99
Express Shipping (applicable on selective products):
We offer DHL or USPS Express Shipping service for few products.
Express Shipping is faster so if you want you can select this option at checkout, which will appear only for those products that are applicable for express shipping services.
The delivery times and costs using the express shipping service depends upon the location and would be mentioned on the product pages as well as the checkout page.
We may ship your full order from different warehouses
If you have a multi-item order, each item may be shipped from the different international warehouse, depending on the availability of your ordered items in the nearest warehouse to you.
Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it delivered to you as fast as possible.
For more details you can email us at support@muselot.com with any query that you may have or contact us here
We typically respond with in 7 hrs on all working days from Monday to Saturday 10:00 am - 5:00 pm EST.